Support

We are sorry that you are experiencing trouble and apologize for the inconvenience. Before filling out a Technical Support Request form, please review our Frequently Asked Questions (FAQs). These questions address some of the most common issues experienced by users on our website. If you still need assistance after reviewing these questions, please contact us by completing the Technical Support Request form on this page.  We will get back to you as soon as possible.  

F.A.Q.

Check out some of our most frequently asked questions.

You can access you account from the orange LOGIN button. If you don’t remember your password, you can reset your password by clicking on the Forgot your password? link from the login page. You will receive a link in your email to create a new password. If you can’t remember your username or the email you used to register for the site, please submit a Technical Support Request. 

In order to view your courses, you must login to the website with your username/email and password. 

STUDENTS: When you login, you will be taken to the My Courses page, where you will see a list of your courses. 

TEACHERS: When you login, you will be taken to the My Courses page, where you will see a list of your courses. 

PerfectMyMusic has been designed to work with any device, including tablets and mobile phones. For the best experience, we recommend using the Chrome web browser for both desktop and mobile devices. However, other web browsers should work seamlessly with our courses. 

If you are using our courses as part of a music class or performing group, your best resource for assistance is your music teacher. You can always send us a message, and we will be happy to help you or point you in the right direction. 

To access our courses and your music, you will need a connection to the Internet. 

For students, there is a dedicated support page from your Student Dashboard where you can find tutorials and additional information such as frequently asked questions.

For teachers, there is a dedicated support page from your Teacher Dashboard where you can find tutorials and additional information such as frequently asked questions. You can also schedule a one-on-one onboarding session with us. We want to make sure you get the most out of the website. 

Technical Support Request

Technical Support Request
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