Support

Support

We are sorry that you are experiencing trouble and apologize for the inconvenience.  Before filling out a Technical Support Request form, please review our Frequently Asked Questions (FAQs).  These questions address some of the most common issues experienced by users on our website.  If you still need assistance after reviewing these questions, please contact us by completing the Technical Support Request form on this page.  We will get back to you as soon as possible.  

FAQs

Most frequent questions and answers

You can access your account from the LOGIN button on the homepage.  If you do not remember your login information, please enter your username or email address. You will receive a link to create a new password via email.  If you cannot remember your username or email, please contact support for assistance by completing the support request form on this page.

You can access your courses several ways once you are logged in.  The easiest way to get to your courses is to go to the My Courses link in the main navigation bar.  You can also get to your courses by choosing the My Courses tab from the left navigation menu.  You can also access your courses from the courses tab on the My Profile page, which can also be accessed from the left navigation menu.  You have to be logged into the site in order to view your courses.

Courses can be accessed from any device that can connect to the Internet.  For best results, it is recommended that you use the Chrome web browser on your desktop, laptop, or mobile device.  However, your courses should work well on any modern web browser.  You may download Chrome for free by going here and choosing your device.

PerfectMyMusic uses the Soundslice music player to deliver your music for study and practice.  By using this player, you can rehearse specific measures of the music, start your rehearsal at a specific measure in the music, and even slow down the rehearsal track.  For a detailed description of the Soundslice player and how to use it, please visit the Soundslice features page by clicking here.  Please keep in mind that not all features described on the Soundslice website are available on this website.  The player at PerfectMyMusic has been customized for the music on this website.

The rehearsal tracks on this website are intended for your personal use and individual practice.  For specific questions about the music or any of the requirements for your performing group, please contact your music teacher for assistance.

While it may be possible to save the music for viewing in offline mode, you will have to be connected to the Internet in order to access the website and login into your course.

Support can be contacted by submitting a support request by completing the form on this page.  Please keep in mind that support is available Monday-Friday.  Please allow 2 business days to respond to your request.  If you are using this site as part of a music class, please contact your teacher if you need immediate assistance.

If you are interested in custom development of rehearsal files for your music group, please contact us by going here.  We will get back with you within 2 business days.

Technical Support Request Form

If you are having trouble and need assistance, please review the FAQs first.  If you are still having trouble, please complete the Technical Support Request Form.  Someone will get back to you as soon as possible.